In supporting its customers as they use and maintain its products, Safran Seats can provide service contracts to cover all requirements: supplies of spare parts, repairs to components, technical support, and customized assistance solutions.
Safran Seats can be found working alongside its customers around the world every day to ensure they get the optimal experience from the use of their equipment. Its international reach and the professionalism of its teams guarantee a maximum of availability, reactive capacity and quality of service, for all product ranges.
Spare parts: Reactive 24/7 support
With a network of logistics centers on every continent, Safran Seats can quickly deliver spare parts to its customers anywhere in the world. There is also an AOG (Aircraft On-Ground) helpline available around the world, 24/7, to handle urgent requests in highly critical situations.
World-beating repair capabilities
Safran Seats can also repair its equipment through its worldwide network, located in proximity to its customers. Its expertise covers repair requirements for all Safran Seats product ranges. The repair service operates a reactive spare parts supply flow, optimized processes and teams trained to fully understand all the products and constantly working to even further reduce repair times.
Assistance close at hand
Being available when needed: This is the maxim for the Safran Seats product assistance teams. In making this ambition a reality, there is an entire added value service offer covering all operational and maintenance requirements: answering all technical requests, training, reliability and maintainability analyses, updates and compilation of technical documentation, etc. From aircraft commissioning to end-of-life, Safran Seats' in-the-field experts are also available to work on an aircraft at any time.
Finally, to allow its customers to focus on their core business operations and help them improve the efficiency of their operations, Safran Seats also offers asset management and assistance solutions designed to match the specific needs of each operator. These solutions include a wide range of services: repair programs invoiced by hours flown, component and system retrofitting, logistics solutions, etc.